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the health club standard

As we work hard to prepare The Health Club to re-open, we are proud to share the “The Health Club Standard”. This new Standard will help guide the reopening of The Health Club and will ensure the health and safety of our members and associates going forward.

The Health Club has always prioritised the health and safety of our members and associates. While our standards for cleanliness have always been high, the COVID-19 pandemic requires us to take this to an even higher standard – The Health Club Standard.

The approach we are taking is aligned with recommendations provided by our public health experts.

Additionally, our dedicated team has been hard at work consulting experts in infection prevention, and cleaning and sanitisation, to create a reopening plan that is caring, informed, comprehensive and consistent.

Our goal is to meet, or exceed, the new health and safety parameters laid out by the Government and relevant governing organisations throughout the country.

Our new health & safety standards will be updated regularly. It is important to recognise that public health information can change quickly. We will be doing everything we can to update our standards and website as quickly as possible in response to these changes.

The “Health Club Standard” applies to facilities and operations associated with The Health Club but may not address every possible situation within the Health & Fitness environment.

We are in this together, and we need to work together to keep everyone healthy and safe. By taking care of those around us, we are also taking care of our community, and ultimately our country.

We look forward to welcoming you back to The Health Club.

The Health Club Reopening

We are pleased to advise that The Health Club plans to reopen from 6th July 2020.

We will continue to closely monitor all government guidelines. We are committed to meeting and exceeding them.

Safety & Cleaning Practices

As we reopen The Health Club, we are introducing new cleaning practices and protocols in order to protect the health of our members, associates and community. While many of these new practices will be adopted by our associates, our members also have a very important role to play in helping us maintain “The Health Club Standard”.

Updates to our Safety Cleaning Practices:

The Health Club will undergo an intensive deep clean, prior to reopening.

Significant increase in our touch point disinfection - this will ensure The Health Club receives a comprehensive thorough cleaning every day.

We have procured a one-step hospital grade disinfectant and contact sanitiser that will be used for frequent touch-point cleaning throughout The Health Club

There will be 15 minutes of dedicated cleaning time after every hour of member activity. This time will be used to reset The Health Club and prepare for the next workout block. (Please see 'Booking Workouts' for more info.)

Our associates will adopt a “constantly cleaning” mind-set, ensuring special attention is always given to high-touch surfaces.

Members will be required to wipe down their equipment BEFORE and AFTER each use. To make this convenient, additional spray bottles will be strategically placed throughout the gym area.

Additional hand sanitiser has been made available, including the installation of hand sanitiser stations at strategic locations throughout The Health Club.

Protective barriers have been installed at designated locations where associates and members meet. This includes the front desk and ladies & gents changing rooms.

Locker availability will be reduced and cleaned after each use to ensure it is safe for the next member.

Appointment of a Covid-19 Officer (Lead Work Representative) to monitor and champion adherence to protocols

Implementation of a one person per lift rule. Lift will only be made available to those who are vulnerable or less able. All staff and other members & guests will be required to use the stairs

Introduction of a booking system for the scheduling and pre-booking of exercise slots to facilitate pre-booking and cleaning in advance of the next session beginning

Booking & Capacity

Why Online Booking?

With online booking, we are trying to find the perfect balance between providing the safest Health Club environment possible AND an exceptional experience for our Members.

Here's how it helps everyone:

  • · Guarantee your workout time: Members will be greeted at The Health Club when your workout is scheduled to begin.
  • · Maintain a safe Health Club capacity: A pre-set capacity helps facilitate physical distancing and reduces the potential spread of communicable illnesses.
  • · You can work out without booking, BUT with capacity limits, you will only be allowed entry if there is space. A booking guarantees your spot.

To create our booking system, we closely reviewed past check-in volumes, Health Club square footage and government regulations.

As we reopen, we will continue to monitor the system and your feedback and update our procedures where needed.

Please ensure that you bring your Health Club membership fob when you come for your workout. This will ensure you start your workout on time

Members will be permitted to book into pre-scheduled 1-hour time-slots, up to 7-days in advance of The Health Club reopening.

To ensure everyone has a chance to work out, Members are permitted to book only ONE time block per day however, they are welcome to try and walk-in at any other time block, as many times as they like, on the same day.

Members who no-show on their Health Club access bookings more than twice in a 2-week period will be unable to book for 7 days. These members will be permitted to walk-in, if space is available.

At the end of a workout time-slot, all Member’s must leave the Health Club, regardless of their entry time.

Members who have not shown up for their workout, at 15 minutes after the beginning of their booking time slot, may have their spots given away if there are walk-in Members waiting to enter.

Members will be permitted to book into the following areas of the Club:

  • Gym
  • Gents Swim
  • Ladies Swim
  • Fitness Classes (When They Resume)
  • Personal Training Sessions
  • Personal Training sessions will continue to be booked by your trainer. Clients do not need to book a workout themselves in order to enter the Club for their session

Amenities & Equipment

When The Health Club reopens, strict capacity requirements will be set to ensure we are meeting or exceeding the recommendations set by public health authorities. We will also temporarily close services and amenities where physical distancing is not possible or where other risk factors may be present.

Reduced Amenities

Group Fitness classes and including Speedflex and Indoor Group Cycling will be temporarily unavailable when The Health Club reopens.

Studios will be used to house fitness equipment to accommodate social distancing guidelines

Only one associate will be behind the front desk at a time and is to assist one member at a time while others wait in the designated area. We ask for your patience as our associates try to assist with any questions you may have as promptly and safely as they can.

Members are encouraged to bring a pre-filled water bottle for their workout. Water fountains will be equipped with bottle fillers, but members are not permitted to drink directly from the water fountains.

About Booking

We have implemented measures including: directional arrows, signage, and placement to ensure physical distancing can be achieved. Where possible, equipment may be disabled and / or relocated to facilitate this. Members are still expected to use best judgement when determining if a piece of equipment or workout area can be used safely while maintaining the recommended 2 metres (6 ft) of physical distancing.

Foam rollers, bands and mats are available to members. These items must be cleaned before and after each use. Members are encouraged to bring their own small equipment, where possible, to decrease the number of items being handled in The Health Club.

Closed Amenities

To reduce the number of potential touchpoints the following services and amenities will remain temporarily CLOSED until further notice:

  • Speedflex Studio
  • Spa Pool (Jacuzzi)
  • Sauna
  • Steam Room
  • Thermal Suite
  • Hairdryers are not available